GPI GROUP: Medical Practice Management Innovators
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GPI GROUP: Medical Practice Management Innovators

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Fausto Manzana, CEO & President, GPI GROUPFausto Manzana, Chairman & Executive CEO, GPI GROUP It was in 1979 that Fausto Manzana started his journey as a computer technician in Italy. Internet was still a prehistoric entity for Italy at that time as it was only on April 30, 1986 that the first connection from Pisa to Pennsylvania was started. But these seven years—from 1979 till 1986—were crucial for Manzana as he paved his path to ultimate glory by learning the skills required to use technology and better healthcare delivery. Eventually, it was in 1986 that Manzana was approached by two small hospitals to computerize their internal systems, which he accepts gleefully—laying the first stepping stone of GPI Group. He explains, “For me, healthcare represented a vocation and a challenge: to demonstrate that technology can improve people’s quality of life, and that’s why I conceptualized the company.” Little did he know that 33 years later, his company will be the force to take the healthcare practise management space by storm.

The chairman and executive CEO of GPI Group as he is known today, Manzana employs over 4000 employees today with branches spread across Europe and South America. The scope of the company’s delivery might have expanded and diversified but they have kept a steel service delivery resolution centred on the computerization of healthcare. “Coming out of Trentino was not easy,” recalls Manzana. “With difficulty, we managed to give ourselves a national dimension before, and partially international today”.

From Trentino to the World

Manzana has never interrupted GPI Group’s path of innovation and always had the courage to get involved to overcome the difficulties. “In 2012 I realized that the world had changed,” he explains. “To compete with the big national and international players without being swallowed up, it was necessary to grow and open up to finance.” Thus the agreement with the Orizzonte fund arrived in 2013, with the issuance of the first listed minibond, and at the end of 2016 the landing on the Milan stock exchange in the AIM list, dedicated to small and medium-sized Italian companies. “The meeting with finance was very fruitful and provided us with the necessary support for the acquisitions,” mentions Manzana. Today, GPI Group is the reference partner in Italy for technologies and services dedicated to health, social and public administration. Due to the specific knowledge brought by the companies that became part of the GPI ecosystem and to the significant investments in product and process innovation applied to the e-health, e-welfare and e-government sectors, the Group was able to translate the emerging thrusts from the world of healthcare and public administration in cutting-edge technological solutions.


We have transformed from a provider of information systems for local health to a multi-business industrial reality


The company also introduced new service models, capable of capturing the needs of transformation and the innovative thrusts of its many public and private sector customers.

The offer combined specialized IT skills and consultancy and design skills that allow the clients to operate in different business areas such as, software, care, automation, ICT and payment. “We have transformed from a provider of information systems for local health to a multi-business industrial reality that operates throughout the national territory with significant experiences abroad, but the history of GPI Group is much more,” states Manzana. “It is a story of concreteness, simplicity, attention to the customer, solidity and tradition, daily work and new goals to conquer. A story that has its roots in Trentino and that part and continually returns from these wonderful lands.”

Delivering a Modular Platform

GPI Group provides software solutions, services and technologies that cover a transversal, complete and capable of providing timely responses to the needs of transformation and to the innovative thrusts coming from the world of health and public administration. Through its modular platform that allows completeness and scalability at the same time, GPI Group is focussed on responding to the needs of customers in a solid and concrete way, with flexibility and mediation capacity. The platform is divided into modular components and includes a set of functional macro-areas to support the individual clinical, administrative and personnel management processes present in a healthcare facility.

"For me, healthcare represented a vocation and a challenge: to demonstrate that technology can improve people’s quality of life, and that’s why I conceptualized the company"

The components have been designed and implemented to allow maximum ergonomics and naturalness of use and deliver scalable and flexible solutions. to respond to the specific needs of the hospital, creating integrated and defined processes together with the customer to model the patient care process. The Clinical System suite adopts centralized and unique data management to share information with a view to governance, continuity of care and compliance with privacy regulations. The platform consists of three main modules that cover the main activities of a hospital. The first module is the clinical component which includes the Registry, the ADT, the CUP, the PS, Department management, the management of the Outpatient Department, the Multi-professional Folder, the Journals, the Order Entry, the Operating Rooms. administrative component forms the second module that manages the accounting, the warehouse, the inventory for a healthcare facility. The third module is dedicated toward personnel management and coordination to manage all aspects of scheduling and organizing shifts and working hours—covering the entire healthcare operations.

Efficient Healthcare Services

On the services side, GPI Group integrates hardware and software technologies, telephone systems and specialized human resources to deliver, in a structured form, healthcare services based on BPO logic. Being a leading private player in the field of healthcare business process outsourcing for over 23 years, GPI Group transforms telephone branches from simple information / booking points to multi-channel reference poles (web, mobile app, telephone, chatbot), unique and qualified, for an overall redesign of the social-health offer.

The GPI model of planning and management of reception services allows the achievement of important goals such as effective information gathering and updating system, through the creation of a single repository and agile distribution of information. These services also helps GPI Group in collection of statistical data on access to information and establishment of a database useful for the purposes of subsequent analysis and statistics and which also allows for defining corrective and improvement actions.

Eye on Conquering the Future Healthcare Practise

Having carved a unique niche for itself in the medical practice management space, GPI Group has always had a strong focus on innovation. “It is the continuous change that allows us to be what we are,” Manzana says. “Managing the computer systems of many hospitals offers us a privileged point of view to understand what is wrong and where we can improve the processes and information flows of healthcare.” More than from the acquisition of finished products, however, innovation in GPI is endogenous from the collaboration with Italian universities and research centres. This is the case of Sintac, a biomedical engineering start-up specializing in the construction of prostheses for maxillofacial surgery, developed in collaboration with the faculties of Padua and Bologna.

"We have transformed from a provider of information systems for local health to a multi-business industrial reality that operates throughout the national territory with significant experiences abroad"

The core business of GPI Group remains healthcare, a world that Manzana sees rapidly evolving “under the pressure of reducing not so much economic resources as human resources.” Studies estimate that in the next few years about half of Italian doctors will retire: an enormous reduction in the health supply in the face of the growing demand of an aging population. “We need to increase productivity, free the hands of doctors from any further task with respect to patient care,” says Manzana, “The technologies are already there and with their help a normal surgeon can do complex operations more quickly and with maximum precision. The perspective is overturned: Robot and telemedicine (remote treatment, ed) will not take away work from professionals, but will become indispensable tools to respond to health demand.” These are the future scenarios for which GPI Group is gearing up. But in the incessant evolution of the company, it remains a fixed point: “In order to exist and resist on the market in the next 30 years our work must be governed by ethics,” informs Manzana, “For this reason GPI has been ISO certified for a few weeks 37001 on the subject of anti-corruption, one of the most severe that only fifteen companies can boast. I am very proud of it.”